Frequently Asked Questions

ACCOMMODATION CAPACITY
What is the maximum number of people allowed per accommodation?
Depending on the accommodation capacity, up to 6 people.
For safety and insurance reasons, the campsite management will refuse any additional person beyond the designated capacity, even if offered an extra fee.
When booking, you must state the full names and dates of birth of all occupants (including babies).

Is a baby considered a person?
Yes, a baby is considered a full person.

VEHICLES
How many vehicles are allowed per booking? Where to park?
Only one vehicle is allowed per pitch (except for a second vehicle upon payment of an additional fee).
You can park your vehicle on your pitch or nearby.

Where can I charge my electric vehicle on the campsite?
There are no charging stations to recharge electric vehicles inside the campsite.
Plugging your vehicle into a socket in the rental accommodation or pitch is strictly prohibited.

PETS
Are pets allowed?
Dogs and cats are allowed for an extra charge of €6/day (excluding category 1 and 2 dogs).
Maximum 2 pets per accommodation.
Dogs must be kept on a leash on the campsite.
No dog must be left alone in the accommodation. Please do not allow your pet to lie on the bedding in rental accommodations, otherwise a fixed fee of €25 will be charged.
Permitted pets must be microchipped or tattooed; please remember to bring an up-to-date vaccination record.

PAYING FOR YOUR STAY
How to pay for your stay?
For each booking, we require a deposit of 25% of the total amount. You can pay for your stay by Credit/Debit Card (VISA or Mastercard) or by bank transfer.

By Credit/Debit Card (VISA or Mastercard): in one single payment or in up to 4 automatic instalments.
By Bank Transfer: in one single payment, or a 25% deposit followed by the remaining balance 1 month before your arrival.

How do I make the payment?
For bank transfers, please use the following bank details:
Account holder: SA SOC-NAT
Bank: SG SETE CANAL ROYAL
IBAN: FR76 30003 00280 00021185370 53
BIC: SOGEFRPP

BALANCE PAYMENT
When must the balance be paid?
We must receive the final balance payment for your stay no later than 4 weeks before the start of your stay.

CHECK-IN AND CHECK-OUT TIMES
What are the check-in and check-out times?
For rentals, check-in in high season is between 4:00 PM and 7:00 PM.
For campsite pitches, you can arrive from 12:00 PM (noon).
Check-out time for accommodation is before 10:00 AM, and for pitches before 12:00 PM (noon).

What should you do if you arrive outside these hours?
In case of late arrival up to 11:00 PM, you must contact Reception before 6:00 PM at +33 (0)4 68 48 15 40, subject to campsite approval.
No arrivals will be accepted outside these hours. No refund, even partial, will be granted by the Company in the event of arrival outside authorized hours, after the booking date, or early departure. For more information, please consult our General Rental Terms and Conditions.

WI-FI
Is Wi-Fi available at the campsite?
Wi-Fi is available; it is a paid service to be settled directly on the service provider’s website, Ozmosis.

ACCOMMODATION
Is it possible to set up a tent next to my accommodation?
For safety and insurance reasons, setting up a tent on a rental accommodation pitch is not allowed.
However, you can rent a bare pitch in order to set up a tent.

Is it possible to choose a specific pitch?
Subject to availability, you can choose a specific pitch for a fee of €5 per day, up to a maximum capped price of €45.

Is it possible to book two mobile homes next to each other?
Subject to availability, you can book two mobile homes side-by-side for a total fee of €45 for both files.

BED LINEN AND TOWEL SERVICES
Are beds equipped with blankets and pillows?
Pillows and blankets are provided in all our accommodations.

Are sun loungers included?
Two sun loungers are included per accommodation.
You can rent additional ones for €12/lounger/stay (subject to availability).

Are sheets and towels provided?
Towels and bed linen are not provided in our accommodations.

Is it possible to rent sheets and towels?
You can rent sheets and/or towels when booking, or directly at Reception upon arrival.

Single bed sheets (2 single sheets and 1 pillowcase): €21/stay
Double bed sheets (2 double sheets and 2 pillowcases): €25.50/stay
Towels (1 bath towel, 1 hand towel, 1 bath mat): €10/stay/person

Single pack (single bed sheets + 1 towel set): €24/stay/person
Double pack (double bed sheets + 2 towel sets): €34/stay

END-OF-STAY CLEANING
Do I need to clean the mobile home at the end of my stay?
If the Cleaning Option was NOT purchased, you will be required to:
– empty and take out all rubbish
– empty, clean, and reset the fridge to zero
– remove bed sheets
– sweep and mop common area floors
– clean the kitchen area (coffee maker, microwave, and sink)
– clean the toilet
– clean surfaces, windows, and dust
– tidy and clean the terrace and outdoor furniture
– empty and clean the barbecue
– wash and put away all dishes

If the Cleaning Option WAS purchased, you will be required to:
– empty and take out all rubbish
– empty, clean, and reset the fridge to zero
– tidy and clean the terrace and outdoor furniture
– empty the barbecue
– wash and put away all dishes

A cleaning kit is available in your rental. If the rental is not returned in the same condition as received upon arrival, we reserve the right to charge a fixed cleaning fee.
You can request the paid cleaning fee at the time of booking for €85, or upon arrival at Reception for €115.

MODIFICATION OF STAY
Is it possible to modify my stay?
Any request for adjustment must strictly reach us at least 14 days before the start of the stay. Beyond this period, no modifications will be granted.
Any stay already started remains payable in full. A delayed arrival or early departure will not give entitlement to any refund or compensation.
Each change request is subject to approval by the resort and depends on availability. If refused, initial terms apply or the booking must be cancelled.
If the modification request is accepted, a modification fee of €30 including tax will apply (unless special written terms were communicated to the Client on the date of booking).
Any request for modification will result in a recalculation of the “total stay amount” based on rates active on the day of calculation, without applying any current promotional offers.

CANCELLATION OF STAY
Cancellation without insurance:
Terms are governed by Article 14 of our General Rental Terms and Conditions.
For any cancellation request, written notice sent by email to [email protected] is required.

Cancellation with insurance:
Any cancellation request must be submitted directly to the insurer by filing a claim using the online form within 10 working days of becoming aware of the event.

What does the cancellation and interruption insurance cover?
Insurance covers stay cancellation, late arrival, or stay interruption. For more details, consult the general terms and conditions via the following link: https://gap.gritchen.fr/minurl/OhXOjaJt/

What to do in case of a claim?
If you have subscribed to cancellation insurance:
In the event of a claim, please notify GRITCHEN within 5 days of occurrence:
– By post: Gritchen Affinity – Service Sinistre CS 70139 – 18021 BOURGES Cedex
– By email: [email protected]
– Or via the website: www.declare.fr
Cancellation and interruption insurance refunds all sums paid (excluding deductible, insurance subscription cost, and administrative fees) prior to arrival. In the event of a stay interruption, the unconsumed portion will be refunded pro rata temporis for the reserved period.